Q. I'm having trouble with a website - not loading or inaccessible

Answer:
If a website is not loading or not working correctly, try these steps. (On library public computers, only Step 1 applies.)

1. Try a different browser.
   Some websites work better in certain browsers.
   • Windows 10 or later: Microsoft Edge (default)
   • Mac: Safari (default)
   • You can also download free browsers like Google Chrome or Firefox.
   • Note: Internet Explorer is no longer supported. Many websites will not work with it.
   • Library public computers have Microsoft Edge and Google Chrome installed.
2. Clear your browser’s cache and cookies.
   Select your browser below for instructions (each link opens in a new tab):
   • Microsoft Edge
   • Google Chrome
   • Firefox
   • Safari
   • Note: Library public computers automatically clear this data and do not allow access to these settings.

If these steps do not work, the website itself may be down or experiencing heavy traffic. Wait a while and try again later.

If you are having trouble with a library website or service, please contact us:
Call: 941-861-1110
Text: 941-413-2044
Chat or email online (opens in a new tab)
Or ask a staff member at any service desk.

This content was edited and reviewed with assistance from ChatGPT, including support for clarity and accessibility considerations. Final review, validation, and approval were completed by County staff.