Q. Why didn't I get an email notification?

Physical Items - Ready for Pickup

Not receiving “ready for pickup” or other library emails? Here are the most common reasons:

1. Your email address may be missing, incorrect, or outdated in your library account.
2. Your account may not be set to receive email notices.
3. Library emails may be going to your spam or junk folder.

To check your email address, log in to the library catalog (opens in a new tab) , open My Bookshelf, then Profile, and review your email address. For help updating your information, visit updating your account information (opens in a new tab) .

You can also call the library at (941) 861-1110 with your library card ready. Staff can confirm your email address and notification preferences.

CloudLibrary Email Notifications

You must verify your email address to receive CloudLibrary notifications.

On the CloudLibrary website:

1. Log in and select your barcode number.
2. Select Email Notification.
3. Select Resend Verification Email.
4. If your email shows as verified, select No, Don’t verify me, then save.
5. Reopen Email Notification.
6. Select Yes, notify me and re-enter your email address.
7. Check your email for a message from noreply@notifications.yourcloudlibrary.com with the subject “cloudLibrary hold email verification.”
8. Select the link in the email to verify your address.

In the CloudLibrary app:

1. Tap Account.
2. Tap Notifications.
3. Tap Resend Verification Email.
4. If your email shows as verified, select No, Don’t verify me, then save.
5. Reopen Notifications.
6. Select Yes, notify me and re-enter your email address.
7. Check your email for the verification message.
8. Select the link to verify your address.

Additional Email Tips

• Check your spam or junk folders.
• Use your email’s search feature to find messages about holds or event registrations.
• Emails may come from library-do-not-reply@scgov.net or libraryinfo@scgov.net; add both to your contacts.
• For best results, check your email using a web browser (Chrome, Edge, Safari). Some apps, like Apple Mail, may not display automated messages correctly.
• If you previously marked library emails as spam or unsubscribed, they may be blocked. Check your email provider’s settings to allow these messages again.

This content was edited and reviewed with assistance from ChatGPT, including support for clarity and accessibility considerations. Final review, validation, and approval were completed by County staff.